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Derek Bagshaw
  • Responder
  • Controller

The request email generally comes through at 16.45, the Controller then looks at where the deliveries are located, which Responders are available and the most suitable for the function. A call is made early evening to see if the most appropriate Responder is still available and willing to carry out the delivery.

We don’t know what is required until the email arrives, and sometimes several calls are required as the Responder called has had something come up.